Missed Appointment Policy

Our goal at the Animal Vision Center (AVC) is to provide high quality medical care in a timely manner to all of our veterinary patients. As your appointment time is reserved specifically for you, Animal Vision Center, LLC has a cancellation/no-show policy in addition to a late arrival policy. Out of consideration for our patients, staff, and our doctors, we ask that you notify us 24 business hours in advance should you need to cancel or reschedule your appointment. Our business hours are Monday through Friday, 8:30am to 5pm. Messages left on Fridays or on weekends for Monday appointments do not qualify as advance notice because we do not retrieve those messages until Monday morning.

A “no-show” or “missed appointment” is when a client misses a scheduled appointment without communicating the need for cancelation, arrives over 10 minutes late for an appointment or fails to provide 24 business hours (48 business hours for surgeries) notice of cancellation.

A veterinary/client relationship is built on mutual trust and respect.  As such, we strive to be on time for your scheduled appointment and ask that you give us the courtesy of a call when you are unable to keep your scheduled appointment. As a courtesy, Animal Vision Center, LLC has email and voice reminder capability to help remind you about your appointment date and time; however, it does remain the client’s ultimate responsibility to keep track of scheduled appointments. We thank you in advance for abiding by these policies and helping us keep our patients, clients, and staff on schedule and safe!

Late Arrival Policy:

We make every effort to be on time for all of our appointments. Unfortunately, when even one patient arrives late for their appointment, it can alter the entire schedule for the day. Therefore, a client that arrives 10 minutes or more late for their scheduled appointment will need to be rescheduled based on doctor discretion. If you feel you may be running late to your appointment for any reason please reach out to us as soon as possible so we can plan effectively.

 

Appointment No-Show Policy:

A “no-show” or “missed appointment” is when a client misses a scheduled appointment without communicating the need for cancelation, arrives over 10 minutes late for an appointment or fails to provide 24 business hours (48 business hours for surgeries) cancelation notice. In order to reschedule a missed appointment, you will be charged a missed appointment fee up to $158 and be required to leave a NON-REFUNDABLE RETAINER equal to the amount of the consultation ($540 for initial consultation or $247-$354 for missed recheck/reevaluation appointments). This retainer amount will be credited toward the next appointment if that appointment is kept.

 

Surgery Appointment No-Show Policy:

A surgery “no-show” appointment is when a client misses a scheduled surgery appointment without providing 48 business hours notice of cancellation. In order to reschedule a missed surgery appointment, you will be charged a surgery cancelation fee of $285 and a NON-REFUNDABLE RETAINER equal to half the amount of the surgery estimate will be collected.  This retainer amount will be credited toward the surgery appointment if that appointment is kept.

We do understand that unanticipated events happen occasionally; emergency cancellations are handled on an individual basis.  We thank you in advance for abiding by these policies and helping us keep our patients, clients, and staff on schedule and safe!