Client's rights and responsibilities
Client's Rights
As a client of the Animal Vision Center LLC you can expect to:
- Be treated with consideration, respect, and compassion by all members of our team.
- Receive accurate and easily understood information about your pet’s condition and treatment options.
- Be informed of the costs of evaluation, treatment, and payment options available at our hospital.
- Be able to accept or reject specific treatments for your pet(s) and be notified of the possible consequences of refusal of additional testing or treatments.
- Receive prompt and courteous replies to concerns you raise regarding your pet(s)
Client's Responsibilities
As a client of the Animal Vision Center LLC you are expected to:
- Disclose all relevant, accurate, and complete information about your animal’s health and history.
- Help to minimize the risk of bites, scratches, etc., by notifying our staff if your pet is aggressive and to limit you and your pet’s interactions with other animals.
- Use client feedback processes to address any issues that may arise and clearly communicate your wants and needs to our staff.
- Abide by administrative and operational procedures, including office hours, leashing requirements, payment, appointment scheduling and cancellation policies.
- Show respect for other clients, patients, and hospital staff.
- Work collaboratively with the doctors and staff to develop and carry out an agreed-upon treatment plan.
- Meet your financial obligations.
As a client of the Animal Vision Center, you are also responsible for complying with our Client Code of Conduct
